Unless otherwise agreed in writing, the standard terms and conditions for the supply of training services are as described below. Our Standard Terms and Conditions also apply.
Items in parentheses and marked N.B. are for information only and do not form part of our trading Terms and Conditions for Training.
Overall
Customers are responsible for ensuring that the backgrounds of delegates are suitable for the training course that they are attending. Virtigo will not be liable for any refund in the case where delegates do not have relevant background experience.
In no circumstances will Virtigo be liable to refund any amount in excess of the agreed fee for the training course in question. This applies in particular (but is not limited) to any travelling, subsistence or consequential expenses incurred by delegates.
Suitably qualified delegates may be substituted up to 24 hours prior to the start of the course. (N.B. Unless we know the names of delegates five working days in advance, it may not be possible to provide attendance certificates at the end of the training course. Efforts will be made to provide them as soon as possible after the course completes.)
Booking
Confirmed Bookings will only be accepted when we have received:
- a completed training booking form
- confirmation of all Virtigo Terms
- the Training location and the contact name for whom we should ask for upon arrival, in the case of onsite courses
Plus,
- a valid purchase order from a company that has a credit arrangement with us
or
- the full purchase price in advance.
Once a booking has been received by us, cancellation terms apply.
Cancellations
Cancellations for bookings can be made in line with the following:
- up to 10 business days in advance of the booking, without penalty.
- less than 10 business days in advance, 15% of the booking value.
- less than 2 business days in advance, 50% of the booking value.
Non-attendees will be billed the full booking value.
Public Training
Course fees cover the cost of training materials supplied by us, use of appropriate facilities, lecturer's time, refreshments, lunch and any room or equipment rental we undertake. Where relevant, examination fees and other related expenses will be charged to delegates if agreed in advance.
Public courses may be undertaken using portable equipment such as laptop computers and may be in rented accommodation such as a hotel conference room or similar. Customers agree that they understand and accept this and shall advise Virtigo if this is likely to be inappropriate for the delegate(s) concerned.
Unless a credit agreement is in place between Virtigo and The Customer, payment for training is due in advance; delegates will not be permitted to enter the classroom if payment has been not been made. The cancellation terms above shall apply in any case.
Onsite Training
Course fees cover the cost of training materials supplied by us and the instructor's time. Customers are responsible for ensuring that equipment, software and any other requirements suitable for the conduct of the course is supplied in accordance with the course requirements. These requirements are stated along with the course description on our website.
Online Training
Course fees for Online training courses are a subscription based cost for course access for a period of time as described in the product details. After the subscription period ends, customers can no longer access the course unless it is re-purchased at the current cost. Your attention is brought to the course pre-requisites. Refunds cannot be made if the customer or their equipment do not meet the pre-requisites.
Virtigo Rescheduling or Cancellations
Virtigo reserves the right to reschedule or cancel a booking by giving notice prior to the course start date. Candidates will be offered alternative dates for the booked course or a full refund.